Refund policy
Last updated: 10 October 2026
The short version. If the guide is not what you expected, write to us within 14 days of buying it and we will refund you in full. You do not have to give a reason, and you do not have to argue with anybody.
How to ask
Send an email to info@japanchecklist.com from the address you used at checkout, within 14 days of your purchase. Say that you want a refund. That is the whole process. You do not need an order number, although it helps us find you faster if you have it.
What happens next
We confirm by email, usually within one working day, and the refund is issued through Paddle.com Market Ltd, the merchant of record for the sale. The money goes back to the card or account you paid with. How long it then takes to appear depends on your bank, and is typically a few working days.
A note about digital goods
Because this is a digital file that is delivered immediately, in some countries the statutory right to cancel is waived once the download begins. We are not relying on that. The 14-day refund above is offered regardless, and it applies even if you have downloaded and read the guide.
If something is wrong with the guide itself
If you find a claim in the guide that does not match the source it cites, we would rather hear about it than refund you quietly. Write to us with the page and what you found. We correct it, we reissue the file, and every buyer gets the corrected edition at no cost.